Frequently Asked Questions.
01. The order
When do I receive my order?
Once your order is placed, we aim to ship it within 1-2 business days if the item is in stock. Delivery times vary based on your location and chosen shipping method. You’ll receive tracking information to monitor your delivery status. For custom orders, we’ll communicate any delays promptly. Need assistance? Our customer support team is here to help.
Do You have discontinued parts?
We do our best to maintain a comprehensive inventory, but discontinued parts may occasionally be available. Contact our team with your specific needs, and we’ll assist you in finding suitable alternatives or sourcing options.
When will I receive the invoice for my order?
Your order invoice will be generated and sent to you via email shortly after your order is confirmed. If you haven’t received your invoice within 24 hours of placing your order, please reach out to our customer support team, and we’ll ensure it’s promptly provided to you.
02. Shipment
How can I track my order?
Once your order is shipped, you will receive an email with tracking information. You can use this information to track your order’s progress online or through our website’s order tracking feature. If you encounter any issues with tracking your order, feel free to contact our customer support team for assistance.
Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping costs and delivery times vary depending on your location and the shipping method selected. Please note that additional customs duties or taxes may apply, which are the responsibility of the recipient.
Do you offer bulk discounts for large orders?
Yes, we offer competitive pricing and discounts for bulk orders. If you’re purchasing a large quantity of items, please reach out to our sales team for a personalized quote. We’ll work with you to provide the best possible pricing for your order.
03. Post delivery Support
How can I contact customer support?
You can contact our customer support team via email, phone, or live chat during our business hours. Our dedicated representatives are here to assist you with any questions or concerns you may have regarding your order, products, or services.
EMAIL: info@apeximplements.us
CUSTOMER SUPPORT: +1-888-874-3820